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NetworkNightmare.net/Warranty
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- All warranty is void if the unit is opened or modified for any reason
- All warranty is void if unauthorized power supply is used
- Due to the nature of the wansim, it is expected that the user understands all aspects of wan simulation, wan emulation, network performance and network testing issues.
- We do NOT provide any free "howto" support of any kind.
- The warranty does not apply if you make changes to the system and are unable to undo those user created changes that may cause a problem
- The Warranty is only valid by providing the original sales order information,
eg. fedex#, serial number, reseller name/address, etc..
- The Warranty is NOT transferable to another user, unless you're the "Reseller" and not the end user
- a Reseller, as defined by possessing a valid gov't issued reseller permit
- The NetworkNightmare products is warranted for 1yr parts only
- We will replace an dead system or dead power supply within the first 30 days ..
- After 30 days, we do NOT anticipate any hardware problems
- There may be additional labor fees to perform the warranty repairs
- The Customer ( you ) are responsible for any and all shipping, taxes, VAT, duties to ship the products to and from our facilities for any and all warranty work and for any other reasons
- Resellers/Integrators are expected to perform the repair work local to your facilities, thusly qualifying as "resellers/integrators"
- Prior to returning the products, we would like you to request a RMA# from us
- R M A request @ NetworkNightMare.net
- There will be some pre-testing we'd require of you to confirm that the hardware is "broken"
before we would accept it as a "broken system" under warranty
- There is a 20% restocking and handling fee for returned items
- The original costs and warranty costs of shipping/taxes/VAT/duties will also be deducted
- There may be additional labor fees to perform the warranty repairs depending on the reason for the failure
- We will NOT honor any warranty due to unpaid and/or pending invoices or disputes
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| Warranty Information and RMA Requests
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- All sales are final ... we do NOT have a "rental program" either
- RMA == Return Merchandise Authorization
- The hardware of gigEnn and NN-Plus, NN-minus is warrantied for 1-year from date of shipping
- There is NO warranty of any kind for the software per your agreement to the license
- The Warranty is NOT transferrable from next person to next and so on .. except as an authorized Reseller
- The wansim must be in our sales database for any honoured warranty, ie it originated from us
- We would need the following information for any Warranty and RMA
- Serial number on the bottom of the unit
- Original purchase date ( your cc transaction# or your PO# or our Invoice# )
- Whether you bought the unit from NN/gigEnn or from which of our resellers
- if you bought the wansim from a reseller, you should submit your info to your reseller
- The exact "ERROR message" that is displayed on the NN/gigEnn ... this is NOT your interpretation of the error message
- DETAILED description of the problem and exactly what you did to "find the problem"
- it doesn't work is NOT an acceptable reason for the RMA
- it didn't do what we're expecting is NOT an acceptable reason for the RMA
- Details for the RMA to include, but not limited to:
- net1/net2 ip# and masks used, gateway ip# and masks used
- hardware ( and machine OS ) used to send the data
- hardware ( and machine OS ) used to receive the data
- how is the data generated
- how are you viewing your expected data
- any switches additional hubs and switches in the loop
- These basic and obvious variables are known to affect your network performance
- The Customer ( you ) are responsible for any and all shipping, taxes, VAT, duties to ship the products to and from our facilities for any and all warranty work and for any other reasons
- For International shipments, please use $1.oo for customs value
since we both have already paid all the taxes, duties, import fees the first time it was shipped
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